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Preparing a Shipment - International Details

When shipping to the US or Internationally, Purolator E-Ship Online gives you the ability to fill out the customs information yourself. You only have to complete these fields if you are sending your shipment outside Canada. The information you put in this section is needed for Customs clearance in the destination country.

If you are sending documents only, please select the Documents Only checkbox on the Shipment Details page as you are not required to complete this page.

Depending on the product and the country involved, forms may be required to provide additional information for the clearance or duty treatment of your shipment (e.g., Food & Drug Administration (FDA) and Federal Communications Commission (FCC) into the USA, USMCA into the US or Mexico). If you have specific questions regarding your shipment or any of the following fields, please call Purolator at 1 888 SHIP-123 or visit the Purolator International Trade Assist Zone .

Not completing the appropriate customs documentation may cause undue delay in the International or US shipping process. Incomplete documentation may result in a Purolator contracted Custom Broker contacting you directly and advising you of our options. To help the uninitiated shipper in this process, please visit the Purolator International Trade Assist Zone.

The first section is a grid that represents the contents of each package (or piece) to be shipped. Each product to be shipped internationally needs to be represented in the grid.

For each product in the shipment select Add Row, complete the fields and select Save. You can also retrieve products from your Products Database by selecting the icon on the left side of each row.

Clearance Information
Bill Duty To

Broker
Purolator Ground� U.S. shipments require you to select a Preferred Customs Broker from the list provided in the drop-down menu. If you do not have a preferred customs broker, please select "UPS."